FAQ


Is the full collection available online?

Yes.  Our line is new so we are able to make everything available for purchase on our site.  As we grow, we may start to edit some collections but for now shop away!


Are the pictures online to scale?

No.  We do our best to make them as close to their actual size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for the pieces.  If you have any other questions regarding the size of a particular piece, please contact us at info@workhorsejewelry.com and we will be happy to answer your questions.

How quickly will I get my order?

We make all pieces by hand and to-order in our Los Angeles Studio.  Therefore, please allow our small team of artisans approximately 2-3 weeks to ship your order from the time it was placed.  If you need an order by a certain date, we may be able to expedite the process but please email us first at orders@workhorsejewelry.com to make the request.  Thanks for your understanding.

Is it possible to customize the length of a piece?

Yes.  We make everything by hand and we can make any adjustments to length as per your request.  Contact us at orders@workhorsejewelry.com to submit your request and we will get back to you with confirmation on availability and any price changes that may be applicable.


Are pieces available in options not listed?

Yes.  We do our best to accomodate all requests and can make most pieces in sterling silver, 14k yellow, rose or white gold and with white or black diamonds.  Please contact us for availability and pricing at orders@workhorsejewlery.com.


Can I replace a lost earring?

Yes.  If the style is in stock you may purchase a half pair.  We make most of the pieces by hand and, as a result, certain styles can vary slightly in size.  In some cases, we will ask you to send the mate to us (at your cost) so we can match it for you.  A few styles are produced for one season only and may not be available at the time of the request.


Does the jewelry come in special packaging?

Yes.  Each order is wrapped in anti-tarnish tissue paper and placed in our signature canvas pouch and kraft paper box.  For gift wrapping and personalized note card, please contact us at orders@workhorsejewelry.com.

 

Do you create custom pieces?

We do welcome requests for custom creations.  Please email us with your thoughts at orders@workhorsejewelry.com.

 

Do you offer expedited shipping?

Express shipping is subject to availability.  Please contact us at orders@workhorsejewelry.com to see if the piece is in stock.  We will do our best to accomodate all requests and will give you a quote for delivery and shipping costs.


Do you ship internationally?

International shipping is available.  Please contact us at orders@workhorsejewelry.com for shipping quotes.


What is the return policy?

If you are not fully satisfied with your purchase, Workhorse will accept items for exchange or return.  Please ensure that the item is returned in new and re-saleable condition within 10 business days from the delivery date of your order.  Returns after the 10 day period are only eligible for a store credit.  If you would like to make a return please email for a return authorization us at orders@workhorsejewelry.com (no refund will be granted without return authorization).  For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt.  Workhorse is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number.  Once your return is processed, the purchasing card will be credited for the merchandise amount only.  We do not refund shipping charges on return items.  A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order.
*Personalized items and special orders cannot be returned.*


Can I return a gift?

Items received as gifts may be exchanged for another item of equal or greater value. 


What is your repair policy?

We will repair any design purchased through workhorsejewelry.com.  We may not be able to repair older pieces if components needed to repair them are unavailable.  Items purchased through other retailers must be returned for repair to the store where the item was purchased.  Please contact us for return authorization at orders@workhorsejewelry.com.


What is your privacy policy?

We will not sell, share or trade any information you supply to us with a third party.  Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. 


Is my transaction safe?

All order information sent to workhorsejewelry.com is encrypted.  We protect your online transactions by using Secure Sockets Layer (SSL) technology.


Is there a catalog I can receive by mail?

Our printed catalog is available to wholesale buyers only.  Should you have questions about an item or need further information, please contact us at  info@workhorsejewelry.com.


How do I care for my jewelry?

The 14k gold pieces can be cleaned with a polishing cloth, jewelry cleaner safe for gold, or an ultrasonic. The oxidized sterling silver pieces have a patina to achieve an intentional antique look.  As a result any tarnishing only adds to the finish and we do not recommend cleaning these pieces.  It is best not to shower in the oxidized styles as it can remove the finish.  If a piece needs to be re-oxidized you can send to it back to us and we are happy to refinish it for you.