Have questions about your order?

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If talking to a real-life human is more your thing, contact our Customer Happiness Team below.

How can we help?


Is the full collection online?

Yes (with a few exceptions).  Our line is pretty extensive so we do edit older styles from time to time.  If you don't see something you know we used to have online, please email us at info@workhorsejewelry.com as we may still be able to make it!  Shop away!

How quickly will I get my order?

We make all pieces by hand and to-order in our Los Angeles Studio. Therefore, please allow our small team of artisans approximately weeks to ship your order from the time it was placed.  If you need an order by a certain date, we may be able to expedite the process but please email us first at orders@workhorsejewelry.com to make the request.  Thanks for your understanding.

Is it possible to customize the length of a piece?

Yes.  We make everything by hand and we can make any adjustments to length as per your request.  Contact us at orders@workhorsejewelry.com to submit your request and we will
get back to you with confirmation on availability and any price changes that may be applicable.

Do you ship internationally?

International shipping is available as an option at checkout.  We ship via USPS International Expedited Service and the flat-rate fee is $55. 
Please contact us at orders@workhorsejewelry.com for other shipping quotes.

What is the return policy?

If you are not fully satisfied with your purchase, Workhorse will accept items for exchange or return.  Please ensure that the item is returned in new and re-saleable condition within 10 business days from the delivery date of your order.  Returns after the 10 day period are only eligible for a store credit. ( ** During the holiday season we extend our return/exchange policy through Jan 10th ** ) If you would like to make a return please email for a return authorization us at orders@workhorsejewelry.com(no refund will be granted without return authorization). 
For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS, USPS) & retain your receipt. Workhorse is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number.  Once your return is processed, the purchasing card will be credited for the merchandise amount only.  We do not refund shipping charges on return items.  A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order.

*Personalized items, special orders, and styles marked 'Final Sale' cannot be returned.*

Can I return a gift?

Items received as gifts may be exchanged for another item of equal or greater value. *If the gift is personalized for you with engraving or was marked final sale, we cannot accept for return or exchange.

What is the repair policy?

We will repair any design purchased through workhorsejewelry.com.  We may not be able to repair older pieces if components needed to repair them are unavailable.  Items purchased through other retailers must be returned for repair to the store where the item was purchased.  Please contact us for return authorization at orders@workhorsejewelry.com.

What is the privacy policy?

We will not sell, share or trade any information you supply to us with a third party.  Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. 

Is my transaction safe?

All order information sent to workhorsejewelry.com is encrypted.  We protect your online transactions by using Secure Sockets Layer (SSL) technology.